About the company:

Alchemy Recruitment Consulting is seeking Call Centre Agent on a casual contract basis for a Local Queensland Council located in South Brisbane.
  
About this role:

In this role, you will be the first point of contact helping members of the community with their enquiries across phone, face-to-face and emails. You’ll be part of a supportive and fast-paced environment where every interaction makes a difference.

• Handle community enquiries and service requests across multiple channels
• Provide clear, helpful and accurate information to residents
• Process transactions and maintain detailed records
• Collaborate with other departments to resolve complex queries
• Contribute to continuous improvement by sharing customer insights

  
What we’re looking for:

• Strong communication and interpersonal skills
• Previous customer service experience, ideally in a contact centre or public-facing role
• Confidence using computer systems and navigating multiple platforms
• Ability to stay calm under pressure and manage high call volumes
• A team player mindset with a willingness to learn and grow
• Government experience

  
What you’ll enjoy:

• A meaningful role supporting your local community
• A dynamic and friendly team culture
• Casual flexibility with regular hours
• Training and development in a government setting

  
How to Apply:

If this sounds like your next opportunity, APPLY NOW or call Angell Kinross on 0423 103 727 for a confidential chat.